Free standard UK delivery on orders over £500 excluding VAT
Very quick response and free delivery on the samples I was interested in.
Hi Francis
Thank you for the 5*
Please let us know if you need any advice on any of the samples you have selected
Marcus
Pro Tek Flooring LTD
No proper woods.. just vinyls and plywoods
Very happy with company and quality of flooring. Definitely recommend to anyone. The fact that the boards are all attached with the foam backing makes it easier for the installer.
Hi Kevin
Thank you for the 5*
We agree it does make it easier , all you need is a solid flat firm and stable floor and our produce can be laid straight down!
We hope you are really happy with the Lyme Oak
Thank you
Marcus
Pro Tek Flooring LTD
Flooring delivered on time with excellent communication throughout the process. The quality of the flooring is better than I expected for the price.
Hi Sarah
Thank you for leaving us a great review
We pride ourselves on offering a luxury product at affordable prices
I will let the team know that you were happy with the service
Thank you
Marcus
Pro Tek Flooring LTD
Still not received the samples
Spoke to Marcus - samples now recieved. They had emailed me but it was in my junk emails. All sorted now and the samples look great.
Updated*
Hi Michelle
Glad to you know you recieved the samples ! , we really appreciate you coming back and taking the time to amend the review
Pelase let us know if you need any help moving forward
Marcus
Pro Tek Flooring LTD
Hi Michelle
We are sorry to hear this , i did call you after to this to explain
We recieved your sample request on the 8th of September for 13 different samples , we then emailed you first thing on the 9th of September to as you that due to Royal mail postal weight limits we are only able to send 5 per customer and if you would like to let us know which 5 to send
I have spoken to you since and arranged 5-6 samples as requested by yourself of a good mixture of natural oaks from the range.
I trust that they have all arrived with you . If there is anything else you need from me please dont hestitate to email or call me and we hope that we can turn this negative into a positive
Thank you
Marcus
Pro Tek Flooring LTD
Swift delivery of samples.
Thank you for the 5*
Marcus
Pro Tek Flooring LTD
Excellent service and samples arrived within two days of order, after making a phone call to the office some additional samples was send to give us a true feel of the flooring and colour
Hi Shaun
Always happy to offer additional help where we can , Please do not hesitate to come back to us for any help you may need when you are ready to order
Thank you
Marcus
Pro Tek Flooring LTD
Shipping was miscalculated on the website and charged wrongly.
This was quickly sorted with 1 phone call and the extra refunded to me.
Next day delivery on flooring was excellent.
Hi Stuart
Hope you are well
Thank you for the review , We think you made an excellent choice going for the Carnaby White and i really hope that you like the end product
Thank you
Marcus
Pro Tek Flooring LTD
This review only covers the process of getting samples.
It was really easy to order the samples via the website. The dispatch was really prompt. The samples were of a good size with complete information labels. Follow up by customer service appreciated. All in all a positive experience.
Hi Christiane
We are glad that you had a positive experience with us and i hope that the rest of the process is just as postivive for you.
I can see that you have ordered 3 samples from our excel and long plank ranges , please let us know if you have any questions regarding any of these products or any general enquiries and you can email me direct on marcus@protekflooring.co.uk
We do actually send up to 5 samples per customer so if there is anything else you would like to see please let me know and i can arrange
Thank you again for the 5* review
Marcus
Pro Tek Flooring LTD
Great. Would have liked two pieces as the effect is limited with one.
Fairly quick response Thankyou.
Hi Jane
Thank you for leaving us a review
We appreciate any and all feedback and will take this on board
As a company we do offer XL samples compare to others to give customers a better gauge of the overall finish of the flooring.
I can see you made an excellent choice in choosing the Lonk plank Jeydan Stone , i have arranged for a second peice to come out to you to help make your desicion simpler and it should be with you by Wednesday
Thank you
Marcus
Pro Tek Flooring LTD
